Terms and Conditions

Terms and Conditions

1. Shipping and Delivery

  • New Zealand: $8 flat rate nationwide, or free shipping on orders over $99.
  • Australia: $30 flat rate.
  • Tracking details will be emailed to you once your order has shipped.

2. Returns / Refund Policy

  • Christmas Advent Gift Boxes: Cancellations and refunds are allowed if the goods have not been dispatched. Once dispatched, refunds for change of mind are not available.
  • Other Products: Email us at hello@beautifulsurprises.co.nz with your name and order details to initiate a return. You must return the goods within 14 days of notifying us. You will bear the cost of return shipping, and any free shipping costs will be deducted from your refund. Refunds are processed within 5-10 working days after approval.

3. Contact

4. Goods

  • Goods may vary slightly from their pictures. Colors displayed on devices may not be accurate.
  • Packaging may vary from what is shown online.
  • We may limit quantities or discontinue products without notice. Substitutions may be made with products of similar quality, size, and value.

5. Providing the Goods

  • We aim to deliver goods within 2 to 3 business days of order acceptance.
  • We are not responsible for courier delays. If no one is available to receive delivery, packages will be left in a secure place. We are not liable for stolen packages.

6. Pricing

  • Prices are in NZD and include GST, unless stated otherwise. Prices may change at any time.
  • Order confirmation will be emailed to you. Ensure your contact details are correct.

7. Payment Options

  • Accepted methods: Visa, MasterCard, American Express via Stripe, bank transfer, PayPal, Afterpay.
  • Payments are processed securely via Stripe and PayPal.

8. Liability Limitation

  • The Consumer Guarantees Act 1993 does not apply to business purchases.
  • We strive for accuracy on our website but assume no responsibility for errors.
  • Our maximum liability is limited to the value of faulty products.

9. Applicable Law and Jurisdiction

  • Use of our website and purchase of products are governed by New Zealand law.
  • The Courts of New Zealand have jurisdiction over disputes.

10. Privacy Policy and Confidentiality

  • We will only contact you if you opt in. You can opt out at any time.
  • Personal information is used to process orders and may be disclosed as required by law.
  • You can request details or corrections of your personal information at any time.

11. General Conditions

  • Terms may change by notice on our website.
  • Failure to enforce any term does not waive our rights.
  • Invalid provisions do not affect the validity of the remaining terms.
  • Notices will be sent to your provided email address.